Got my starlink a couple weeks ago, haven’t had the time to set it up for full home use (I’ve had it set up as a backup/gaming PC exclusive router). This past weekend I finally had time to redo my whole home network setup and make starlink our primary internet service. During my time testing it, it worked fine. Speed tests were incredibly random every single time I did one, but they were stable. My wife works from home, and today was her first day at work fully connected via starlink. Her WFH setup is a company laptop connected via Ethernet to a company VOIP phone, which has to be connected via Ethernet to a router. She does most of her work via the company’s point to point VPN. We have a mesh setup through the house, so her work phone is just plugged into a switch, which is connected to our router (which is connected to the starlink router). She’s told me that all day long she was getting disconnected from her VPN, every 10 minutes, and her phone calls were being dropped. She was pretty much unable to work at all today. We were using T-Mobile’s 5G home internet as our primary ISP before this, and we never had any issues other than speeds. my dishy is on the ground, but there are no obstructions where I have it placed. Any ideas? I’m in North-western Maryland. Going to have to set the T-Mobile router back up and get everything hooked back up the old way until this is resolved
Have her call it and ask what their keep alive is?
They may have it crazy sensitive. My work vpn stays up for over a week at a time. I even put my pc to sleep it wakes up still connected
Simplify your setup and try again.
. I use a Cisco VPN and it’s stable. I do voice and video calls all day long. I use the starlink wireless router that came with the package without issue. I also have a simple setup.
assuming square dish…I hope you have the starlink router in bypass mode or you have a double NAT going on that will mess with everything.
Sounds like the VPN may be using L2TP, which is currently dropped by Starlink’s CGNAT. Might want to contact the company to ask if that’s the case and, if so, see if a TCP/UDP-based VPN setup is possible. If not, you could possibly use a router-level VPN to tunnel the work VPN.
Zscaler works a treat for me when WFH.
That’s as simple as I can make it. Her employer requires that her laptop is hardwired to her desk phone, and her desk phone can only connect to the network via Ethernet. She then has to log into her work server via the VPN that the company gave her. If there’s deviation in that setup at all, she can’t work. Period.
So glad to hear this about the Cisco client, as that is what our company uses. Getting my kit any week now hopefully.
Yeah, square dish. I don’t even think I could use my personal router without putting it in bypass mode, so yes it’s in bypass mode. I don’t think I’m being double NATed, because literally everything else was working fine since Saturday. It’s just her work VPN and her VOIP phone calls that are dying every 10 minutes.
If it was L2TP then it would never come up because of the CGNAT.
Sounds to me like Obstructions or No Signal errors … lots of others are using VPN’s and VOIP for work. Both are very sensitive to any outage. You have only had it a couple of weeks and if you have moved the dish at all during that time, it needs to settle down. So each time you move it expect at least 24-36 hours for the dishy to settle.
Oh is that the case? I thought it would work briefly but get dropped due to NAT states being lost or something. Hmm…