PSA: free trial does not have cancellation option

Site Feedback
1

Hello. Just thought I’d share (vent?) my experience trying NordVPN.

I signed up for their free 7-day trial via Android/Google Pay.

By the last day I had decided I didn’t want to use their service. After Googling cancellation instructions for NordVPN via their website and Google Pay, I concluded that there was absolutely no method at either end to cancel the trial. None of the instructions applied to me; I simply didn’t have a “Cancel” subscription button on either platform. I ended up having to contact their customer service to cancel the trial. I find this business tactic really shady.

Nimku
I need to cancel my subscription but there is no button to do so.
Chat started
Customer Care
Welcome to our live chat! We are here to help you and we’ll join the chat with you ASAP.
Logan joined the chat
Logan
Hello, xxxxx!
:camera:Nimku
My account e-mail is xxxxxxx
:camera:Logan
May I ask why do you wish to cancel your recurring payment subscription? Do you have difficulties with our product?
I am certain that we can help you to solve the issues you are having!
:camera:Nimku
I wanted to try it out but I’ve decided not to use it
:camera:Logan
Did you experience any issues?
:camera:Nimku
Yes, the issue I’m experiencing right now, which is the lack of apparent ability to cancel. I don’t mean to be rude but this is shady.
:camera:Logan
Haha, I see.
One moment.
Your trial subscription has been canceled and you will not be billed after the trial period expires.
:camera:Nimku
Thank you.
:camera:Nimku
No problem! Glad to help.

2

Hmm, if you signed up via Google Play you should be directing your frustration towards them.

Did you try the method described here? https://support.google.com/googleplay/answer/7018481

3

It’s just a way in retaining customers, lots of companies operate like this. However the agent didn’t seem to push back once you let him know of your frustration, so good on them.

4

I agree an easy method to cancel should be available. I would have and do lookup how to cancel before signing up for any website I would strongly suggest in future finding how to cancel before making a payment and not doing so on a phone if possible. Leaving the cancellation to the last second probably made you more frustrated making the situation worse.

5

Thanks for posting, was running in to the same issue myself. I agree, should provide a means to cancel trial or auto-renewal. At least customer service was quick to sort it out.

6

I did. I was really surprised to find that there wasn’t a *cancel subscription" button in the Manage section in Google Pay.

7

Thank you. This helped me a lot.

8

I still think it is a scummy practice

9

Hey, your submission was automatically removed because your account does not meet our karma standards. Accounts must have a minimum of 100 combined karma to post in this subreddit. This rule is meant to improve the quality of posts being submitted while mitigating abuse from troll accounts.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.