My proton simply does not connect to the United States, I try every time but it connects to other free ones except it.
You could try the paid version then, I highly recommended that
It happens on a free tier. You’re not guaranteed a connection to any specific country. If you want to choose a location you need to upgrade.
I’m getting the same problem and I have a paid account. The VPN client sees me as logged in but says ‘free account’ next to my login name. Am waiting for a reply from Proton.
Can you share your ticket number so we can keep track of the request and make sure we’ve assisted you with this to the fullest extent?