Hi,
Lately my management had to acquire a VPN for me due to certain security changes in one of the services that I use to do my job. I live and work from Europe but the service I use is in North America (and as of their last update, they now only permit North American IPs to access it).
I was asked if I know a good VPN and I suggested NordVPN, which I’ve never personally used before, but I’ve seen multiple creators get sponsored by it and it seemed like a good choice. So they permitted it and got me a NordVPN subscription, which included the Dedicated IP add-on, because the service that I use generally needs an NA IP address to access, but certain features require a white-listed IP for me to get into. So I told them that the Dedicated IP feature should help fix that because I would need a static IP.
So now I’m able to access the service I need (it recognizes that I’m using a NA IP). However, I’ve been having issues where the Dedicated IP feature seems to be working and it’s giving me the same IP every time, if I try and check my IP on different services they do see me on my dedicated IP, but the service where I do my work keeps seeing different IPs all the time instead of the dedicated IP. It’s hard to keep asking someone to white-list my IP since it keeps changing frequently and this completely defeats the purpose of the Dedicated IP add-on since it’s of no use right now.
I’ve been trying to figure this out for around a month now, which included contacting the NordVPN customer support as well as looking through online articles but still have the issue. I spoke with the service customer support as well and they didn’t tell me anything new except that the VPN provider should figure out how to fix this.
I would really appreciate it if anyone could share any tips on a fix, or if anyone has encountered a similar issue.
P.S. I’m using the NordVPN app on Win10