Yearly VPN got cancelled by me cancelling the monthly VPN?

Site Feedback
1

1232×158 5.48 KB

I cancelled the one on the bottom however the one on the top also got cancelled with it. On the protonVPN app it shows me at the free plan.

2

So, call them. Posting on Reddit won’t help

3

I highly advice you write to Proton and not Reddit Proton has always been cool with me when I reached out to them.

4

If people spoke or wrote to who actually mattered reddit would lose half its traffic

5

how and where do i call them?

6

Use the support form: https://protonvpn.com/support/contact/

7

To contact Proton VPN support about a billing issue, you have a couple of options:

  1. Email: You can email them directly at [email protected]^(1).
  2. Support Form: You can fill out their support form on the Proton VPN support page^(1).

Make sure to include all relevant details about your billing issue to help them assist you more efficiently.

8

During non-holiday weekdays they also have a live chat via account.protonvpn.com if you don’t feel like waiting for emails. Although you will need to be logged in as whichever account still has the active subscription for that to work.