What’s going on with the server in colombia?

since the end of december, i keep getting the message “unable to connect. internet traffic is blocked.” i also pay for proton, though i use that more on my pc because it runs better, but on my phone i preferred express vpn because i felt it ran better.

but since mid-december to now, it’s given me all the problems in the world. does anyone know if their servers in colombia are down or are they just in some eternal maintenance that they don’t care to fix?

i tried with london, mexico, and other countries, and they connect perfectly. but colombia, which is the one i need, just keeps dropping and i get the message.

it’s sad because i just renewed for another year in november but i haven’t been able to use this app since mid-december!

Hi u/hellovanu. We’ve run some tests and our Colombia server looks to be working normally. We were running some maintenance in early January, but things have been stable since.

We’ve not had any flags from our alert system about this region either. Could you share your device / protocol / country so we can do some further testing?

You are not the only one with this kind of problem.

A lot of my friends and I can no longer use ExpressVPN, and their support just doesn’t care.

I paid for a two-year subscription not long ago (after being a customer for years), and after almost a month of waiting and getting ghosted by support, I think it’s time to listen to Louis Rossmann and get a chargeback.