US servers detected as proxy (VPN)

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1

Hi guys, I opened a ticket but maybe you could help me here… So I’m trying to use paramount plus US but I can’t go through the free trial subscription because it fails, I think because of the VPN. If I go to:

US servers have “is proxy = YES” and “proxy type = VPN” and I think that’s why it fails. Other servers like Switzerland Zurich Altstadt are OK (proxy hl= no, proxy type DCH).

Is there a way to get the same result on US servers? I also tried different protocols and circumvent censorship but no luck…

Thanks!

2

The US servers are fine and geo-unblock content successfully. Kindly open a ticket with our Support team and we can troubleshoot your issue with Paramount Plus. We need more details and ROBERT debug logs.

3

I opened it but I tried a lot of servers and none work with P+. The only solution is a residential proxy, with that everything works just fine.

4

The problem with vpn servers is that they get detected no matter what. If you try with paramount plus app and go to live events, they don’t load… With residential proxy they work fine. It would be really great to have windscribe working on this!

5

I just tested watching Paramount Plus LiveTV and it worked fine using Windscribe. When you say Residential Proxies, is this a Static IP through Windscribe?
If you opened a ticket with us, kindly provide the ticket #.

6

No I’m using a proxy provided by another company without windscribe… Which servers did you use?

7

Used San Jose Santana. Turn off location services on both your browser and system-wide, clear browser cache and cookies and then test. I used Windscribe desktop app to connect.

8

Works for normal streaming but not for live sports events… Maybe you can check this issue…

9

As I said, it works fine for me, so there isn’t much I can do unless you open a Support ticket so we can get more details from you, and then check your ROBERT debug logs.