I’ve got surfshark up and running using openVPN on my linux system. Previously it worked just fine, but recently it’s been leaking my DNS. According to surfshark’s IP tester, it’s connected. But it’s still leaking my DNS.
Hi there, sorry to hear about the issues that you’re facing. DNS leaks can indeed occur, even though we always do our best to make sure they don’t happen. In this case, it’d be best to contact our support team at [email protected] or via the live chats on our site, the team will be able to go more in-depth on the issue and provide you with solutions.
I had same problems and their robochat and email support sucked. Email responses were only about 48 hours later and in return made things horrible by asking irrelevant questions. My suggestion is look elsewhere if you don’t get full immediate support
Can you share your leak test?
Is it possible you temporarily disable IPv6 for your interface?
Surfshark falls short in providing DNS control, as users are not given the option to choose a DNS service directly. Although it’s possible to use secure DNS with Surfshark, the process isn’t straightforward. Additionally, Surfshark does not block trackers, which is disappointing given their “clear web” claims. If Surfshark were truly committed to privacy, they would offer features to block specific URLs and domains, as well as allow users to select a secure DNS.
Ive just spent the best part of an hour troubleshooting this, turns out the DNS leaks are coming from Avast AV, they have a feature called real-site, that redirects all DNS requests whether your on SS VPN or not, it forces your connection to use Avasts DNS servers, if you want to disable it goto Protection > Real site > disable until i turn it back on, SS DNS leak test now passes correctly
So you’re using a 3rd party software to setup your VPN and not the SS provided one for Linux… and expect it’s their problem to resolve? Very interesting…
Sadly I can’t share images here, but it listed cloudflare (my usual DNS provider) and Datacamp (Which I assume to be surfshark’s DNS for the particular server I’m connected to). And said “Your DNS requests are exposed!”
This is the same with OpenVPN and with their browser extension
Has IPv6 been known to cause problems?
Hi there. While it’s true that Surfshark doesn’t offer direct DNS customization within the app, you can change your DNS addresses through your device’s network settings. We have guides available in our help center to assist with this process on all operating systems.
Regarding tracker blocking, Surfshark’s CleanWeb feature does offer some protection, but we acknowledge it may not meet all users’ expectations. We appreciate your suggestions and are always working to improve our service.
If you need further assistance or have more suggestions, please reach out to us at [email protected]. We’ll be happy to help.
Your post/comment has been removed because it violates our subreddit rule “Stick to the topic”.
In order to maintain a focused discussion, please ensure that topics are related to Surfshark or privacy/cybersecurity. It seems like you veered off-topic by promoting our competitors.
To keep the Surfshark vibes strong and ensure we’re all riding the same wave, here’s a quick tip: when posting or commenting, let’s keep the conversation centered around Surfshark and topics directly related to it.
No, I followed the directions from surfshark themselves, and it only started today. https://support.surfshark.com/hc/en-us/sections/13956247617938-How-to-set-up-OpenVPN-manual-connection
Secondly, the same thing happens with their browser extension
Had this happen when I was setting up the VPN client on my router. Make sure you disable IPV6 on your router as well as manually removing cloudflare’s dns addresses from your router if you set it to use them. If you manually entered cloudflare’s dns addresses on your computer, remove them as well. Restart your network and devices afterwards.
Absolutely. It can circumvent tunneling, depending on your setup. Therefore I suggest to test and disable IPv6.
IPV6 leaks, isn’t necessary & currently has vulnerabilities.
This is not true for iOS, I with is was. Something for SS to improve on.
IPv6 is disabled in my router. But I’m still getting DNS leaks
If you’re using something like Librewolf with secure DNS, such as NextDNS or ControlD, you can prevent leaks within the browser. However, this method doesn’t cover the entire system. I’d recommend looking into ways to enforce secure DNS on your operating system.
I have been using secure DNS for browsing. That’s %90 of my vpn requiring traffic. So I should be fine. I might try to connect with wireguard and see if that works better.