I can’t be the only one seeing this - but 90% of our VPN users can’t work with GlobalVPN because it just doesn’t stay connected. Spectrum gives out two-in-one modem/router units that are in fact garbage, but this is rather unacceptable. Usually, having users switch to a standalone modem and something like a Netgear router works, but mgmt has said that this isn’t really acceptable to force people to do when their connections at home work fine otherwise. I’m working towards shifting to SSL VPN, but has anyone run into this? I guess the SSL VPN is ultimately the fix, but does anyone have any insight into why Spectrum specifically has so much trouble with GlobalVPN?
Have you tried placing the Spectrum modem/router in bridge mode, ip pass-through, or dmz to your sonicwall? Possible double NAT issue?
L2TP passthrough on those Spectrum routers? I know that’d be a royal pain in the rear since they’re not company devices, but it might be something to look at to at least have a possible answer.
But, yeah, SSL VPN.
We have Spectrum also and the connection stays up, but RDP connections frequently disconnect. I’ve assumed it was related to our relatively low uplaod bandwidth from the office (10mbps)
In the beginning of the pandemic we had people start working from home and get disconnected periodically. Turns out turning off power management of wireless network card fixes much of it. Windows will turn off the wireless radio to save power which disconnected their VPN. GVC or SSL…
It may not fix everything, but guarantee it is causing some problems for home users.
Not going to put the user through any of that and we’re not staffed to handle dealing with people’s home modems. It just seems weird that there isn’t much out there on this issue. Perhaps I’m just behind the times and everyone is on SSL VPN already. I’m definitely trying to get us there.
Yes, I’ve seen where if you are able to get on the user’s home router config, you can disable and then re-enable L2TP passthrough and it will work fine for a little bit. Makes no sense but I’ve seen this on at least 3 users home setups so far.
I’m gonna be honest, I haven’t looked at WiFi power settings in a long time. I will try that the next time that issue crops up. Thanks!
I totally understand. However, configuring both devices should have been handled at the time the sonicwall appliance was installed.
Eliminating this step and one less trouble shooting step when you run into issues with your VPN connection.
Also, you would not have to configure the users equipment. I was assuming on your side was a modem/router and behind that is your SW appliance. The problem would be there.
Huh, so L2TP passthrough is enabled by default from Spectrum? I guess it’s not too surprising, but maybe just a little bit. Sure doesn’t bode well for fixing your situation since it still flakes out. Unless you can get Spectrum to take ownership (good luck), it seems you’re in the fast lane to SSL VPN.
However, configuring both devices should have been handled at the time the sonicwall appliance was installed.
Which devices do you speak of? I shouldn’t have to deal with changing people’s home networks so the VPN can work.
The networking equipment on your side. Do you have a modem/router and behind that your SW appliance?
We have an enterprise Spectrum 2GB connection and their modem sits in front of our firewall, yes