Serious question... are these guys a scam?

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1

I purchased a 1 year subscription and wanted to try the dedicated ip so i selected 1 month. It charged me for 2 years! I went back to the page to make sure I hadn’t made the mistake and sure enough it was selected on the 1 month.

then it wouldn’t even work and I couldn’t log in to my account on their website… what?

obviously asked for the 45 day money back guarantee and for the dedicated ip charge. the claimed they processed both but only processed the vpn not the unauthorized 2 year charged.

hearing the reviews it seems like others are getting scammed too?

2

Been promised my money back and it looks like the payment is going through. We will see…

3

not a scam. their payment processor is a completely different company and they have no control over that part. I used them for 3 years with no problem until I went to get a better plan. Their site simply wouldn’t take any of my credit cards, now I use a different company that rhymes with Ford. they have much faster servers but are more expensive also. I would get up with your credit card company and do a charge back, tell them you didn’t receive the service and want your money back.

4

Never purchased anything from them and suddenly got a charge AND a credit on the same date on my credit card. The payment processor is STRIPE and CyberGhost support could not tell me why this had happen. Obviously not having an account, I could not login to any of the emails I could have used. I called the credit card company and they told me this was very likely a fraud so they will send me a new card, with all the hassles of having to change the card number on my scheduled payments… I’ve been using Hotspot for a long time and would never suggest to anyone to use CyberGhost.

5

They are TOTAL scammers, sadly.

Had a sudden need for a VPN due to a server change screwing up my access to a favorite site, so I signed up for a free trial of one day; liked the service so I came back a few weeks later and signed up for one month. Meanwhile, the original problem that had caused me to seek out a VPN got solved, so I just let it lapse. Thought I’d better check my credit card anyway and discovered that CyberGhost had charged me for another month *without my authorization*. No problem…I first contact my bank to stop payment, then just go back to the CyberGhost site to cancel it. When I got there I found a helpful “we have automatically renewed your one-month plan” (gee thanks) but no way to cancel. A quick Google search revealed that they actually HIDE the cancellation function in a sub-menu only accessible by clicking on their little ghost logo. Okay,…I did that. Problem solved, right?

A few hours later I check my credit card and find that CyberGhost, rather than refunding my money, has now ADDED another charge of 81 dollars (the rate for 2 years). I go back to their site to cancel THAT charge, only to find the clicking on the little ghost logo *no longer* accesses a sub-menu. I go around and around on their site and finally fins a ‘chat’ function.

The guy I chat to apologizes, sort of, then asks a bunch of questions about why I want to cancel. I tell him why, and that I find his company and their website to be deceptive. He says “sorry you feel that way”. Finally he comes back and says that he has stopped the automatic renewal so I won’t be charged again on 2027.

2027, I say?? Oh HELL NO! I never signed up for two years. I want an end to this service and a refund of my money NOW, not two years from now. Reluctantly, he agrees and promises to reverse the charges. I end the chat and leave the site.

Finally, I decide to check my bank again an hour later. …and what do I find? I find ANOTHER 81 dollar charge to my credit card! So a 16 dollar charge, followed by two 81 dollar charges, all of which I must now stop payment on (the bank already agreed to stop the first one…now I have to go back and explain the other two).

Total fraudsters as far as I am concerned (being based in Romania probably should have been a clue for me,)

Never again.

6

It’s definitely not a scam. I’m running Cyberghost right now for better IP routing to Albion Online, and in general the service has been working for me for many years without major issue.

However, I haven’t had any interaction with support, so I can’t say if that’s any good.

7

My vpn works when I need it - so not a scam, it’s just not great

8

This happened for me as well , purchased a 1 year plan then cancelled it after a week then they didn’t give me my money back.

9

It works, sort of. After 30 days of fighting with it I am trying to cancel. Got to be something better out there. I provided the billing info they asked for but I just keep getting a form letter response. Not encouraged and not expecting to see a refund.

10

Hi, I am actually wondering about this

I just purchased their “Dedicated IP Adress” and they say I need to redeem the token in “My Account”. But somehow when I try to access my account, there is an “Internal Server Error” saying that the page does not exist.

So I have been charged for 2 year dedicated IP adress and have not been able to use it.

I have created a ticket but so far no one responding.

I don’t know what to do. I can still use the VPN normally but can not activate the Dedicated IP Adress without that token.

I feel scammed :pensive_face:

11

I’m in the same boat. I don’t know how to cancel. If I try to login on the website, it says user password error, or internal server error as you mentioned.

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The email/password are working to actually use the VPN, however I can’t seem to access my account to cancel my subscription. It seems almost intentional on their end. This has been going on with them for some point.

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Has anyone been able to cancel their subscription recently by logging into their account??

12

I know i’m hyper late, but did you get the money?

13

Late to the party but they charged me today out of the blue after I cancelled a year ago. I can’t log in to my account or reset my password to remove my payment method. Very shady practices.

14

I did! Full refund- spent on PIA.

15

Well that gives me hope