First time in my life I’ve had both the new MBP and also the financial ability to afford top notch protection for it. So I read some reviews and sprung for Norton 360 Deluxe. Unfortunately, I was reminded why nobody likes a hallway monitor…
Finally cancelled after close to 60 days of trying to fix an infuriating issue with Norton 360 completely cutting my internet connection while on Zoom calls - obviously something that can’t be happening sporadically when you’re a software sales engineer working remotely. What’s most frustrating is that it doesn’t seem to be all that complicated - I just want my MBP to operate freely while on my home network and be protected when I’m on a public network. Maybe a simple VPN option will suffice? Here’s all that I went through for anyone facing a similar issue…
10+ calls to support, 5+ remote sessions (1 with a supervisor) without a fix. Support tried going through the Application and Connection Blockers and pretty much tried every combination of allowing “all” applications while on my trusted home network (consistently running 800+ Mbps) to listing out every application I use individually and setting them all to “allow.” Didn’t help…INCREDIBLY frustrating.
The only temporary fix I was able to find (which I explained to support hoping that would shed some light on the issue and prove that Norton was causing it) was to remove Norton 360 content filter from my Network list. Granted, then I’d get a pop-up that my computer was at risk and I’d have to re-enable and start all over. Like I said, any alternative solutions to keeping me safe on public networks is appreciated!