Getting a ‘virus scan failed’ message on everything I download via Google Chrome. I know this is an issue with Nord as when I uninstall it, and restart, I can download the same thing no issue. I’ve also noticed that Threat Protection Pro doesn’t seem to be working properly. Assume these things are linked. Anyone else experiencing this?
This started occurring out of nowhere yesterday for me. The only thing I’ve changed recently (two days before) is allowing windows to download updates for other microsoft apps. NordVPN did an automated update itself yesterday as well, and then the problem started. The problem goes away once nord is uninstalled.
I have also been experiencing this issue in my browsers that I use very recently, but it doesn’t happen on all of my browsers.
Microsoft Edge, Google Chrome, and Opera GX all fail to download files due to the Virus Scan Failed.
However, Mozilla Firefox has no such issue.
I can confirm that the issue does not show itself on a restart and if I have NordVPN:
- Uninstalled.
- Installed and I have Launch the app at Windows startup set to Off.
After I open NordVPN and let it finish its initialization, the three other browsers will continue to throw the error until the next restart.
Experiencing the exact same as everyone else. I had recently renewed and so have the protection services included. I tried disabling those but to no effect. Problematic as I need nord for the static IP
Update: By rule of elimination (and after trying multiple resolution methods), I can confirm that NordVPN is the cause after I uninstalled it and the problem was fixed immediately. I saw in another thread that NordVPN has been aware of this issue for some time, but have no idea how to patch this. Lucky to not have renewed for another cycle so I’m switching to another VPN…
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This seems to be a failure in the malware threat protection. Looks like the activity logs there show continual failures to scan. I noticed their cloud scan feature was disabled and unable to be re-enabled. May be unrelated though.
Steps I took to fix:
- Uninstalled NordVPN
- Restarted machine
- Installed NordVPN, but disabled start with windows, automatic connect, kill-switch, and threat protection in the configuration during install
Switching myself to Proton. Had enough of Nord tbh. They’re overrated and this issue is just the icing on the cake for me.