Has there been a workaround or a fix yet?, Like a few others on here I’m a ZenMate refugee with 438 days left on my account and no way of using it as the Cyberghost login will not accept my login details, nor my cleverbridge reference number etc. I can make a brand new Cyberghost account, but I won’t get my 438 days back, will I?.
Hey u/SCPH1000, you should actually be able to log in with your old credentials on any CyberGhost app or the account page and automatically have full access to the product for your remaining premium time (438 in this case).
You can share your username or email used to sign up and I can try and dig more into it.
Shall I do that in a private chat?
Yeah, private chat or just DM is just fine 
Try now to log in on CyberGhost’s account page or within one of the apps and let me know if you still encounter any issues!
Yaaay!, I’m in, Thank you so much for your help
You’re welcome! And we’re sorry for the inconvenience you had with the transition!
Good afternoon, please can you help me, I bought a CyberGhost subscription for 2 years, but this was transferred to my ZenMate account registered to my email, however, I have problems accessing my ZenMate account due to my credentials not working, I requested to reset the password, the email arrived to reset my account password, but I get an error when accessing the link.
Hey! Sure thing, shoot a DM to me with your username or email used and I’ll take care of it👌🏻