Hello,
My internet provider had 2 days of outage, and afterwards many of my apps/games/mobile banking would not connect even though reddit/youtube/twitch/twitter work fine. It seems like any service that requires constant connection is not working on any of my devices.
The provider can’t see anything wrong from the network side, and i’m at a loss.
When I Tried connecting to a game it gave me an error, after googling this specific error they suggested trying to use a VPN to cercumvent this problem. To my suprise this works.
I’ve contacted my ISP with this sollution i’ve found to my problem (to help them diganose the problem) And they seem incapable of using this information to help diagnose the problem.
My question to this sub would be: Does anyone know what might be happening for my internet to fail so miserably untill I connect to a VPN where my issues magicly dissapear? (I’ve heard some people suggest it might be due to my provider implementing IPV6 recently causing faulty information sharing of some sort)
Might be a DNS issue. The DNS may be working on the VPN tunnel but not your ISP. Do an NS Lookup for a popular website and try to go to or ping the IP not the DNS name.
It could very likely be a routing issue on the provider side.
Ill try that when i get home, if its a dns issue is that something I can fix or is it on my isp? Since all my devices have issues with this
When pinging the DNS servers of google my request times out all the time.
One thing I’ve seen is that DNS will automatically choose the closest data center for something like Azure where there are multiple endpoints. Usually that should be fine, but if the ISP has a bad link between cities (which they’ll never admit) you can be better off manually forcing the DNS to the endpoints in a different city. I used a Raspberry Pi with PiHole to do this.
Test by setting your computer dns to maybe 1.1.1.1 or 8.8.8.8 and see if you run into issues
Yeah, hard set your dns to something that works like google 8.8.8.8.
Maybe you have a default gateway issue
DNS might not be the issue, I tried several hard forces for DNS and none fixed the issue. Another thing to keep into account is that before my full outage on monday the internet was working fine.
mayhaps, I don’t know how to proceed from here though. Thanks 
Make sure the DG your router is pushing to your clients via dhcp is your router’s IP. If it’s ping your having problems with, make sure there isn’t a firewall rule blocking ICMP.
The ip adresses seem to match. Ping isn’t an issue, It’s rather strange, youtube and all work really well (glassfiber) it;s just applications that require security that refuse to work for me on all devices.
