weird issue with the surfshark extension on firefox. Can anyone else confirm this? I go to ups.com and try to track a package. i enter the tracking number and click track and nothing happens. i have turned off all extensions and tested each one by turning them on. this issue starts as soon as i enable the surfshark extension. I am not connected to vpn it is just enabled. i tried on various other browsers with the same extension and no issues. can anyone else confirm?
surfshark extension enabled, but not connected. ups.com tracking form doesn’t work.
Please keep in mind that while some support agents are keeping an eye on here, we still recommend using official channel for more efficient and faster troubleshooting - Surfshark customer support first. You’ll find both e-mail and live chat there. It’s 24/7, so enjoy!
Additionally, please make sure to include the following information: the device you are using, what you have tried to do so far, and give more details or screenshots of your situation. Thank you!
Hey! We suggest you check if it works properly with CleanWeb disabled.
If that’s a yes, you can put the ups page into a list that bypasses CleanWeb:
Open your Surfshark extension’s menu while having the UPS page opened and click on Settings;
Go to “Bypass list” > “Add new”;
Press “Add & Reload”.