I have been going to a Safeway and a Pak n Save for years and the Safeway app has never worked once for me. I am on the store wifi, I have updated the app, I am on the lates ios software. I either get a Service error or the app does work and I take pictures of the digital coupons and they do not load. Today i went in and spent 20 minutes asking a manager and cashier to override nearly every item in my cart. I took pictures of the deals and the manager could not get my app to work. I saved over $80 so it is worth it for me but I feel bad for the cashier, the line, and I just wish the app worked better. Any suggestions on how to get this to work?
Make sure your home store is set correctly
The store WiFi is TERRIBLE, try clipping the coupons before you leave to the store. You can check the weekly ad online and clip your offers from there. (I work for Customer service in the call center) I always get these calls
I learned to clip all the coupons every Wed in app. I don’t know if it’s a bug or just me, but the only way I’ve made it work in store, is to clip what I want then completely exit out of app before I enter my number at the register
I’m noticing no customer seems to be able to scan the coupons in the store. I’ve helped so many people just back out and have to search for the coupon instead.
Have you tried to uninstall and reinstall the app? I had to help a customer do that last week and then the app worked just fine for her. I also always tell people when they go to checkout to scan the QR code instead of entering their phone number as coupons seem to work a lot better that way as well.
Biggest scam of all time. Just got back from Safeway and the digital coupons literally never work for me.
Something changed recently, Before you could read the Weekly Ad, find a digital deal, open it up and clip without ever leaving the Weekly Ad. This was efficient and effective. Easy to do at home (on a desktop so easy to see), easy to read the limitations, and generally worked at the store (ie I got the discount). Now the option to clip the deal has been removed from the Weekly Ad area. Why did Safeway change something that actually worked well???
At this stage the app does not even work I open it and get a service error. I close the app - reopen, same thing. Checked and made sure the app is updated - too. This has happened nearly every time I have gone to the store or tried to open it at home.
The app does not even work -so if I pre clip the coupons, will it work with my member number only?
Many coupons are only available once you get to the store.
yes I tried it no luck!
Yeah either enter your phone number at checkout or have the QR code scanned in your app. Make sure the number you are entering at checkout is the number that matches the “primary” number shown on your account