I use Avaya One-X at my company. Unfortunately my company has been merged with other companies multiple times. As a result, we have multiple VPNs that I need to connect to. I cannot connect to all of them at the same time, and often have to disconnect one VPN to connect to another. This obviously kills my Avaya One-X connection. This in and of itself is frustrating enough, but I am then unable to reconnect without doing a full reboot of my computer. I’m curious if anyone knows of a specific service I can stop or restart, or maybe a cache I need to clear in order to be able to sign back into Avaya without having to reboot my computer.
Sounds like maybe a DNS issue. Since you’re connecting to different VPNs you’re also connecting to different DNS servers. If Avaya 1X is configured with a DNS entry for the PBX then that could be screwing with it. If so you can open a command line and run ipconfig /flushdns this should clear that up and hopefully resolve your issue of needing to reboot. You would do this after reconnecting to the correct VPN you need to be on for using the client.
You could try restarting the iclarity service?
Can’t promise it will work.
What’s going on is there is a BigFix type script programmed to run Avaya One-X when you connect to a specific VPN connection. You need to determine which VPN connection is causing One-X to run and just re-connect to that VPN connection.
Also, if that is the case, you could just hardcode the dns entry in the hosts file.
Yup that’s a great idea.