Over the last few days both Amazon and Netflix have told me that I can’t use their service because I am using a VPN. I don’t have a VPN, and after resetting my password on Netflix it seemed to fix the issue. However, we’ve reset the password, reset the tv, reset the internet, and tried on different devices and Amazon video still will not work. We’ve contact tech support and all they are telling us to do is to reset the device. Someone please help!
Perhaps you could reach out to your ISP for help. At the very least, they could try to change your IP if that is the cause of the issue.
This doesn’t apply to all ISPs and all regions, but usually you can get a new IP by just restarting your modem/router.
Amazon and Netflix usually identify VPN providers by the IP addresses they use, but as the detection methods in question are a black box to try and stop VPN service providers finding a way around them, you will never get anything out of Amazon or Netflix about why you have been flagged as a false positive.
So the most likely cause is that your ISP has been allocated a range of IP addresses that were previously flagged as VPN exit points. Contacting your ISP and asking if they can allocate an IP from a different address block may help, because there is a chance that if you just refresh your IP address you will get one from the same range, if not the same exact address just with a refreshed token.
You may possibly find that the time, time zone, and possibly even the “Location Privacy Settings” information in your Settings > “App Permissions” is being flagged.
I had a few issues about a year ago with various sites that implement a similar geoblocking scheme to Amazon and Netflix, and while fiddling around with system settings, updating apps and app settings, I managed to resolve the problem. Among the settings I changed were the time (it was a minute out), time zone (it had not updated after I returned from a client visit in another time zone), and the app settings for my computer. However, as I did not retry connecting after each individual change, I cannot say what actually resolved the issue.
Oh good idea! I will contact them.
Did you get this solved?